Shipping policy

Shipping Policy

Effective Date: June 2026 Brand: KAERO Jurisdiction: United Arab Emirates

Order Processing

Orders are processed on business days only (Sunday to Thursday in the UAE). Orders placed before 2:00 PM UAE time on a business day are eligible for next-day dispatch.

Orders placed on Sundays, or UAE public holidays will be processed on the next available business day.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

UAE Delivery


Standard Shipping Fee	Free UAE Shipping
Free Shipping Threshold	Free UAE Shipping
Estimated Delivery	1–2 business days (Standard) 3-5 Business days (Remote)
Next-Day Delivery	Available for orders placed before 2:00 PM UAE time
No Deliveries On	Sundays and UAE public holidays

GCC Delivery

KAERO ships to the following GCC countries:

Saudi Arabia
Oman
Kuwait
Bahrain
Qatar


Shipping Fee	AED 75 per order
Estimated Delivery	3–7 business days
Customs	Subject to customs clearance in destination country

Please note: Customs clearance timelines are determined by the respective government authorities and are entirely outside our control. KAERO does not accept responsibility for delays caused by customs processing and cannot offer refunds for such holdups.

Customs & Import Duties — GCC Orders

For all GCC orders, KAERO covers customs duties and import taxes on your behalf. There is nothing additional to pay at the point of delivery.

However, if a GCC package is refused by the recipient or returned to us for any reason, we are unable to refund the customs costs paid on your behalf, nor the original shipping fee.

International Shipping

KAERO does not currently offer shipping outside of the UAE and GCC countries. If you have a specific enquiry regarding international orders, please contact us directly.

Address Accuracy

Please ensure your shipping address is complete and accurate at the time of checkout. KAERO is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If an incorrectly addressed package is returned to us, a handling fee of AED 50 will be deducted and the balance refunded. Re-shipment to a corrected address is available at an additional shipping fee.

Tracking Your Order

Once dispatched, you will receive a tracking number via email. You can use this to monitor your shipment in real time. If you have not received your tracking details within 24 hours of placing your order, please reach out to us.

Contact for Shipping Enquiries

📧 support@kaero.ae 📞 0521389955