Refund policy

Return & Refund Policy

Effective Date: June 2026
Brand: KAERO
Jurisdiction: United Arab Emirates

Our Commitment

At KAERO, we stand behind the quality of every product we sell. This policy has been prepared in accordance with applicable consumer protection laws in the United Arab Emirates and applies to all purchases made through our official sales channels.

KAERO No Return & Hygiene Policy

For health, hygiene, and safety reasons, KAERO adhesive silicone nipple covers cannot be returned, exchanged, or refunded once the product seal, protective film, or packaging has been opened, removed, used, tried on, or tampered with.

KAERO nipple covers are intimate adhesive products that are applied directly to the skin. To protect all customers, we do not resell opened or used products.

All sales are final in the following situations:

Change of mind.
Wrong size or shade selected by the customer.
Product has been opened, tried on, worn, washed, or handled.
Protective film has been removed.
Adhesive has come into contact with skin, oil, lotion, perfume, powder, dust, fabric, or water.
Discomfort, skin sensitivity, or irritation after use, unless proven to be caused by a confirmed manufacturing defect.
Reduced adhesion caused by improper application, improper cleaning, sweat, humidity, skin type, lotions, oils, powders, or failure to follow the provided care instructions.

Defective, Damaged, or Incorrect Items

This policy does not affect your rights under applicable consumer protection laws.

If you receive a damaged, defective, or incorrect item, please contact us before opening or using the product.

Your claim should include:

Your order number.
Clear photographs or videos of the item.
Photos of the packaging and product seal.
A detailed description of the issue.

Once your claim has been reviewed, KAERO may provide a replacement, store credit, or refund where required by applicable law.

Please note that items reported as defective after being opened or used may require further assessment, as adhesive performance can vary depending on skin condition, application method, cleaning, heat, humidity, lotions, oils, powders, and other external factors.

How to Raise a Claim

Email us within 24–48 hours of receiving your order.
Include:
- Your full name.
- Your order number.
- A clear description of the issue.
- Photos or videos showing the issue.
- Photos of the product packaging and seal.
Our customer support team will review your request and respond within 2–3 business days.

Non-Returnable Items

The following items are not eligible for returns, exchanges, or refunds:

Opened or used products.
Products with the protective film removed.
Products that have come into contact with skin.
Products returned without prior approval from KAERO.
Items purchased during final sale or promotional clearance events (unless defective).
Gift cards.

Refused or Undeliverable Packages

If a shipment is refused by the recipient, or if an incorrect shipping address was provided and the package is returned to us:

A handling and logistics fee of AED 50 will be deducted from the refund amount.
The remaining balance will be refunded to the original payment method.

If you would like your order re-shipped to a corrected address, additional shipping charges will apply.

Refund Processing Time

Approved refunds are processed within 5–10 business days after approval. The time required for funds to appear in your account depends on your bank or payment provider.

Contact Us

📧 support@kaero.ae
📞 0521389955