Contact information

Contact Information

Brand: KAERO Region: United Arab Emirates / GCC

Get in Touch

We're here to help. Whether it's about your order, a product question, or anything else — don't hesitate to reach out.

General Enquiries & Customer Support

📧 support@kaero.ae 📞 0521389955

Available 24/7 (UAE time)

We aim to respond to general customer-support emails within the same day. For order issues and returns, please allow 2–3 business days.

Business, Press & Partnership Enquiries

📧 support@kaero.ae

For wholesale inquiries, brand collaborations, media features, and B2B partnerships, please use the above email and include a brief description of your enquiry in the subject line.

Returns & Order Issues

If you have an issue with your order — wrong item, damaged product, or any other concern — please email support@kaero.ae within 24–48 hours of receiving your order. Include your order number and photographs of the issue.

See our full Return & Refund Policy for details.

Response Times

Enquiry Type	Expected Response
Order Issues & Returns	Within 2–3 business days
General Customer Support	Within the same day
Business & Partnerships	Within 2 business days

Stay updated with launches, restocks, and tips from KAERO across our social platforms.

https://www.facebook.com/kaerouae/

https://www.instagram.com/kaero.ae/